Limbic AI Wellbeing Companion Privacy Notice
Version 1 | Last Updated: 6 June 2024
Our Privacy Promise
Your privacy is important to Limbic Incorporated ("Limbic", "we", "us" and "our"). We're committed to protecting your personal data and being transparent about the personal data we hold and use.
This privacy notice is intended to be concise, transparent, and easy to understand, but we appreciate that you may have questions or want to seek clarification as to its terms. If you have any questions, please see section 14 for details on how to contact us.
1. Introduction
This privacy notice applies to you, a user of the Limbic AI Wellbeing Companion App (the "App") and our users or prospective users ("you" and "your") in Canada.
- 1.1.1 the "App" can be defined as the mobile application software available on iOS and Android known in different forms as Limbic AI Wellbeing Companion.
1.2 Please read this privacy notice carefully. Among other things, it explains:
- 1.2.1 what personal data we may collect about you;
- 1.2.2 why we collect and use your personal data and the legal bases we rely on for processing it;
- 1.2.3 who we disclose your personal data to;
- 1.2.4 where we store your personal data;
- 1.2.5 how long we keep your personal data; and
- 1.2.6 your rights regarding the personal data we hold about you and/or which you provide to us.
2. Who We Are
We are Limbic Incorporated ("Limbic"), a Delaware corporation. We provide software for mental healthcare.
3. Changes To Your Personal Information
It's important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes or if you become aware that any personal data that we hold about you is not accurate.
4. What Personal Data We Collect
4.1 The type of personal data we process may include:
Categories of Data
| Description of Data |
|---|
| Identity Data: Name, address, date of birth, age, title. |
| Contact Data: Email address, phone number. |
| Correspondence Data: Information provided in any correspondence or communications with us. |
| Usage Data: Usage information such as how you navigate around the App. |
| Health Data: Information voluntarily provided through the App. This may include mood logs, clinical questionnaire scores, and other health data. |
| Technical Data: Type of device, unique device identifier, network information, location data, and other technical details. |
| User Generated Image Data: Images sent via technical support channels in the App. |
| Marketing and Communications Data: Marketing and communication preferences. |
| Consent Data: Information about your preferences regarding data processing. |
4.2 We only process personal data that is adequate, relevant, and limited to what is necessary for the purposes outlined in this notice.
4.5 We do not process any information about children under the age of 13 and require users not to provide such information.
5. How We Collect Your Personal Data
5.1 We may collect information direct from you when:
- 5.1.1 you access or use the App;
- 5.1.2 you interact with us via email, phone, or other channels;
- 5.1.3 you request technical support;
- 5.1.4 you participate in surveys or provide us with feedback;
- 5.1.5 you provide data for legal and regulatory purposes.
6. How We Use Your Personal Data
6.1 We may process your personal data where such processing is necessary or permitted:
- 6.2.1 in order to perform any agreement we have entered into with you;
- 6.2.2 to comply with any applicable law or regulation;
- 6.2.3 for the legitimate interests pursued by us or a third party.
7. Our Legal Bases For Processing Your Personal Data
Purpose/Activity
| Purpose Activity | Categories of Data | Description of Data |
|---|---|---|
| Provision of our products and services | Identity Data, Contact Data, Health Data | To provide our Assistant to you and allow your nominated clinician to process your personal data. |
| Business Operation and Maintenance | Identity Data, Contact Data, Health Data | To operate and protect the Assistant. |
| Customer Relationship Management | Identity Data, Contact Data, Health Data | To manage our relationship with our customers. |
| Marketing and Advertising | Identity Data, Contact Data | To market our products and services. |
8. How We Share Your Personal Data With Others
8.1 We won't share any of your personal data with third parties except as set out in this section.
8.2 We may share personal data with our group companies and third party service providers for the purposes outlined in this privacy notice.
8.5 We may share your personal data with third parties where we're required to do so by law.
9. International Transfers Of Your Personal Data
9.1 We may transfer your information internationally, ensuring adequate protection by law.
10. How We Store And Retain Your Personal Data
10.1 We need to store your personal data for as long as necessary to fulfill its purpose and maintain security standards.
11. Your Legal Rights
11.1 You may have rights in relation to the personal data we hold about you, including:
- 11.1.1 the right to request a copy of your personal data;
- 11.1.3 the right to request that we erase your personal data;
- 11.1.6 the right to object to certain types of processing.
12. Links To Third Parties
12.1 The App may link to other websites or platforms which are outside our control.
13. Questions And Complaints
Please contact us for any inquiries or complaints regarding this privacy notice.